Location: Fulford Road, York
Contract: Permanent
Hours: Full time | Monday – Thursday 8am -5pm and Friday 8am – 4.30pm
Salary: £25,242 – 29,859 (NYP Scale 3-4)
Closing Date: 12pm on Tuesday 26 May
Review the Role Profile here!
The Opportunity
An exciting opportunity has arisen for a Planning and Resource Management Officer to join North Yorkshire Police’s Force Control Room (FCR), where effective planning plays a critical role in supporting frontline policing.
This campaign is being run to support both current and future opportunities, and as part of this process we are looking to establish a holding list of suitable candidates. This means that if vacancies arise, successful applicants may be offered a position without the need to re‑apply.
The Force Control Room is the first point of contact for over 1,000 emergency and non‑emergency calls every day, and ensuring the right resources are in place is essential to delivering an effective service. In this role, you will provide a high‑quality resource management service by managing and preparing advanced duties, ensuring we have the right people, in the right place, at the right time.
Your work will directly support operational policing and help us deliver an excellent level of service to the public of North Yorkshire and the City of York.
What You’ll Be Doing
As a Planning and Resource Management Officer, you will:
- Prepare advanced duties for FCR staff for a 12‑month period, in line with Police Regulations, the Working Time Directive (WTD), and relevant legislation
- Use workforce optimisation and bespoke IT systems to produce detailed operational schedules covering daily, weekly, monthly, and annual activity
- Work closely with the Customer Contact Management and Operations Planning teams to ensure appropriate operational cover
- Forecast demand and staffing requirements to meet Service Level Agreements for 999 and 101 calls, including predicted service levels and call abandonment rates
- Carry out scenario planning to assess the impact of operational change and escalate findings to senior managers
- Monitor annual leave, TOIL, sickness, and other abstractions to maintain effective resourcing while balancing staff wellbeing
- Conduct reconciliation activities to ensure data accuracy across multiple systems
- Provide regular updates and insights to supervision and senior leadership teams
For a full outline of responsibilities, please refer to the job description attached to this advert.
What We’re Looking For
Essential:
- Excellent IT skills, including the use of Microsoft M365
- Demonstrable experience in a planning or organisational role using computer systems
- Strong communication skills, with the ability to present information clearly to all levels of the organisation
- Ability to work on your own initiative and manage competing priorities
- Evidence‑based decision‑making and problem‑solving skills to support service improvement
Desirable:
- Knowledge or experience of workforce management tools
Why Join Us?
Working for the emergency services is both meaningful and impactful. At North Yorkshire Police, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our website to learn more about our organisation.
We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:
- Local Government Pension Scheme – secure and competitive retirement planning
- Salary Sacrifice Car Scheme – access to affordable vehicle leasing options (NHS Fleet Solution)
- Generous Annual Leave – 24 days rising to 30 with length of service, plus bank holidays
- Blue Light Discount – enjoy savings at major retailers and services
- Health Cash Plan
- Access to Trade Union Membership – opportunity to join UNISON
- Inclusion & Diversity Networks – connect with colleagues and contribute to a culture of belonging
- Health & Wellbeing Services – access to resources that support your physical and mental health
- Cycle to Work Scheme – Save money on bikes and accessories
- Civil Service Sports Club (CSSC) Membership – Access to discounted sports & leisure, activities.
To be considered for this role, applicants must meet the following requirements:
- You must have the right to work in the UK, with no restrictions on your employment
- Internal applicants must have successfully completed their probation period
- Meet residency requirements for vetting:
- RV Level Vetting – minimum 3 years UK residency
Your Application
North Yorkshire Police is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place.
While AI can support you with structure, spelling and grammar, your application must still reflect your own genuine skills, experience and achievements, as our selection process checks for authenticity. It’s acceptable to use AI to help with clarity, research, interview preparation and structuring your real‑life examples, provided the information is accurate; however, it must not be used to exaggerate your abilities or generate false or AI‑written responses.
Safer Recruitment
North Yorkshire Police is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile.
Interviews are scheduled to take place: June 2026
We look forward to receiving your application!
